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Member Support

This short list should assist you in solving many common problems.

For anything not covered here, please email us directly for assistance.


Please click on the problem you are experiencing
The lessons don't work for you
You haven't received your Member confirmation email
You can't login
There is an error with a lesson
You'd like to suggest something
You want to cease your membership renewal


The lessons don't work for you
  • If Macromedia Flash isn't installed

    If Macromedia Flash is not installed and you are running Konqueror, Mozilla or Netscape on an Intel based Unix platform, the simple step-by-step commands for getting Flash installed and running are here.

  • Permissions in Internet Explorer are not allowing Flash to run

    We have heard of one occurrence where installing the trial version of Macromedia Flash MX on a Windows NT system stopped Internet Explorer from playing all Flash content.  If you have experienced this problem (or a similar one), please let us know.


You haven't received your Member confirmation email
If you recently became a Member but have not yet received your email confirmation, please let us know so we can find out what went wrong and fix it.


You can't login
  • If you've forgotten your password and just need to remember what it is or have it emailed to you, please go to this page.

  • If you've forgotten your password, the password reminder doesn't help, AND you've changed your email address (and therefore we can't automatically email a new one), please email us directly for assistance.

  • For any other problem with this site not letting you login, please email us directly for assistance.



There is an error with a lesson
If there is an error with a lesson, please email us to let us know so we can fix it.


You'd like to suggest something
If you'd like to suggest something useful, please let us know.


For example, an Open Source project we should develop lessons for, or a new topic that should be added to an existing series of lessons. If you think of something really special, we'll give you free membership as a reward.


You want to cease your membership renewal
If you've decided you want to stop your membership renewal, please go to this page.



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